Returns Policy
Returns Policy
We want you to love everything you purchase from Ellmeah. If for any reason you are not completely satisfied, we are here to help.
Returns Window
You have 14 days from the date of delivery to request a return. Items must be unused, unworn and in their original packaging with all tags attached.
How to Return an Item
- Email us at hello@ellmeah.com with your order number and the reason for your return.
- We will provide you with return instructions and a returns address.
- Securely package your item and send it back to us.
- Once we receive and inspect your return, we will process your refund or exchange within 5–7 working days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Refunds
Refunds will be issued to the original payment method. Please allow 5–7 working days for the refund to appear in your account once processed.
Skincare and Beauty Products
For hygiene reasons, opened skincare and beauty products cannot be returned unless they are faulty or damaged. Unopened products in their original sealed packaging may be returned within 14 days.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at hello@ellmeah.com with photos and your order number. We will arrange a replacement or full refund at no cost to you.
Contact Us
For any returns queries, please email hello@ellmeah.com and our team will be happy to assist.